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Terms & Conditions

Streetwisesubbie.com Terms of Use 

FREE ADVICE**

The offer to provide free initial advice** is entirely at our discretion and subject to such conditions as we shall determine from time to time. The offer (to provide initial free advice**) may be withdrawn at any time and is subject to the limitation of liability set out below.

Ordinarily free initial advice** is provided to our members who we call Buddies, and to limited companies with a turnover in excess of c£500,000 per annum. Sole traders and companies with a turnover of less than £500,000 per annum are invited to join our entry level Silver Buddy subscription service. Details and on-line Priority Reservation can be found here; Silver Buddy Status

DELIVERY

We aim to meet our customers’ specific needs. So if you have an urgent requirement please pick up the phone and give us a call. We will do our utmost to help resolve your problem. 

An estimated delivery date will be provided after your order is placed. These dates vary due to carrier shipping practices, delivery location and the items you order.

Products may be delivered in separate shipments. Delivery dates noted apply to orders placed by 5:00 p.m. local time and where credit approval and product availability are confirmed by 5:00 p.m. on the same business day* that the order is placed. Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation e–mail. Certain Streetwisesubbie items originate directly from carefully selected vendors and manufacturers.*Business days are defined as Monday through Friday, except holidays. 

OUR REFUNDS POLICYOur refunds policy does not affect your statutory rights. 

How Refunds Are Calculated

Items returned because they are damaged, defective or incorrectIf you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a personalised pre-paid return label, or by refunding your return postage costs). 

Items returned within the seven-day cooling off period. By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. 

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you. 

We will not refund the your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

 PRIVACY POLICY STATEMENT 

References in this Privacy Policy Statement to "we" and "us" are to Streetwisesubbie.com Ltd. 

We are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website. 

What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws, or newsletter sign ups. When a purchase is made by telephone or on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. 

What the data will be used for? Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. 

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Streetwisesubbie.com. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences;

All email messages and email newsletters will contain information on how you can unsubscribe;

or

Send an email to our customer services division on info@streetwisesubbie.com writing "unsubscribe" in the subject heading;

or

Call our customer services division - see the "Contact Us" (contact us page) section; or

Write to us at: Streetwisesubbie.com Ltd Brentwood 35 Ilkeston Road Heanor Derbyshire DE75 7DT

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. 

We comply with the standards, procedures and requirements laid down by law to ensure that the personal information you give us is kept secure and processed fairly and lawfully. 

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Streetwisesubbie Ltd. We will not pass your information on to any other companies or other third parties for marketing purposes unless you have agreed for us to do so. 

We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes. 

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We may use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience.

If you do not accept Cookies you will need to place any orders by telephone or post or fax. Refer to the Help content of your browser for more information on selecting or deselecting Cookies. 

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites.

This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites. 

Privacy of Children on Our Website

Our Website is not intended for use by anyone under the age of 18, and we will not knowingly collect any information from any person below the age of 18. 

Sale of assets

In the unlikely event that Streetwisesubbie.com Ltd or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

 Use of Our Web Site

The use of this web site and its associated facilities and forum is subject to the following Terms of Use.We reserve the right to close or cancel membership staus/accounts and/or subscriptions at any time at our sole discretion.

 Use of this site is subject to your compliance with all copyright, trademark and other proprietary notices contained within this web site. The content of this web site is the copyright of Streetwisesubbie.com Ltd including text, images, audio and video (other than that contained in the Fun Stuff section) and may not be distributed, modified, re-used, re-posted or transmitted for any commercial or public purpose without the express written permission of the owner(s) of this web site.  

You may not share, reveal, or allow others to use your membership log-in details - each person who logs in must do so using their own unique user name and password. 

Additionally, you should not post or transmit any unlawful, threatening, defamatory, obscene or profane information.  

Exclusions 

No representation or warranty of any kind, whether express or implied, is made by the owners of this site, or any Member of the Virtual Team, with respect to the accuracy or completeness of this web site's content or the content of any web site or sites linked to it. Content of this web site and any information supplied in response to Ask Streetwise and Streetwise Confidential facilities, is provided for information only and anyone using this site and/or information should take appropriate professional advice in relation to any matter set out or discussed therein. 

Neither the web sites owners, nor any member of the Virtual Team its officers, representatives, employees, agents, contractors, successors or assigns shall be liable for any direct, indirect, incidental, consequential, indirect or costs or damages arising out of access to or use of any information supplied or any content on this web site, or the content of any linked sites.  

It is up to you, the end user, to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.  

Linked Web Sites 

We do not make any representation or warranty about any web site which may be linked to this web site. Any such web site is independent from this web site and we have no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between this web site and another web site does not mean that we endorse that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.

 We make no representations whatsoever about any other web site which you may access through this one. When you access any external web site, even one that may contain logo images or brand names seen on this web site, please understand that it is independent from this web site, and that we have no control over the content of that web site. In addition, a link to an external web site does not indicate an endorsement of that site, nor does it indicate the acceptance of any responsibility for the content, or the use, of such web site. It is up to you, the end user, to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. 

Errors and Omissions 

This web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after any order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability. We apologise for any inconvenience.  

Full contact details are available on the contact uspage. You are advised to read this notice carefully before making use of any information found within this web site. All intellectual property for this site, and its content, is Copyright © of B J Ashmore and or Streetwise Subbie.com Ltd or Streetwise Subbie Ltd. All rights are specifically reserved.  

Copyrights and Intellectual Properties 

Page headers, custom graphics, buttons, images and other content on this web site are subject to copyright or other proprietary or intellectual property rights. The use or misuse of these trademarks or any content on this site except as provided in these terms and conditions is strictly prohibited. All content, graphics and code used on or incorporated into this web site, and the arrangement or integration of all such content, graphics and code are Copyright © of B J Ashmore and or Streetwise Subbie.com Ltd or Streetwise Subbie Ltd, and all rights thereto are specifically reserved. 

Protection of Identity 

We do not want to receive any confidential, proprietary or trade secret information through this web site (excluding information related to any order or registration details you submit via this web site). Please note that any information you post or transmit to us over the internet (either by e-mail or through a web site) other than that sent to us via the Streetwise Confidential feature, is and will be treated as, non-confidential and non-proprietary. By transmitting or posting any information to this site, you agree that we may use your communication including any user name for any purpose, including reproduction, transmission, publication, broadcasting and posting. However, we will not use your company name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.  

Information sent to us via the Streetwise Confidential feature and the answers returned to a Streetwise Buddy will be treated as strictly confidential and will be shared only with members of the Virtual Team for the purposes of obtaining their advice. Neither the web sites owners, nor any member of the Virtual Team its officers, representatives, employees, agents, contractors, successors or assigns shall be liable for any direct, indirect, incidental, consequential, indirect or costs or damages arising out of any failure to keep any information supplied by a Buddy or the answers confidential.  

Termination and Obligations 

The web site's owners and operators reserve the right to withdraw any or all services, either on an individual basis or globally, without prior notice and with immediate effect.

The provision of information, data, documents, images, and other materials does not imply any obligation to continue such products, services or materials indefinitely. Nor does the unpaid provision of those products, services or materials imply that they will always be provided without charge.  

The web site's owners and operators reserve the right to begin or suspend fee-charging for such products, services, and materials.  

Ask Streetwise and Streetwise Confidential services are only currently available to UK based Buddies. 

Free Debt Due or Dispute Service 

This service will be provided free of charge to UK based members who have been admitted to full Solo, Silver or Gold Buddy Subscriber Status and on the following basis

a) the debt due must beat leat £1,500; there is no upper limit  

b) you must provide any information we require in the form in which we require it 

c) no action will be taken until we have all of the relevant information we require 

d) if it is apparent (based exclusively on our judgement) from the information you provide that a Debt Due letter will not be effective, then you will be advised accordingly and we will advise you on the options available to you

 e) the Free service will be limited to issuing one Debt Due letter by Fax and First Class Post and forwarding any reply to you 

f) in the event that we do not receive a reply within 7 days then you will be advised accordingly  

g) we will advise you on your available options if payment is not forthcoming 

Neither the web site's owners, nor any member of the Virtual Team,nor their officers, representatives, employees, agents, contractors, successors or assigns shall be liable for any direct, indirect, incidental, consequential, indirect or costs or damages arising out of any failure to action on or delay in processing any information supplied by a Buddy in relation to the Debt Due or Dispute Service. 

Free Is This Contract Onerous? Service 

This service will be provided free of charge to UK based members who have been admitted to full Solo, Silver or Gold Buddy Subscriber Status and on the following basis 

a) the value of the works and/or supply must be at least £5,000; there is no upper limit 

b) you must provide any information we require in the form in which we require it 

c) no action will be taken until we have all of the relevant information we require 

d) if it is apparent (based exclusively on our judgement) from the information you provide that the contract terms are onerous then you will be advised accordingly  

e) the Free service will be limited to advising you whether or not the contract is (based exclusively on our judgement) onerous butyou will not be advised in detail as to why itis onerous 

Neither the web sites owners, nor any member of the Virtual Team, northeir officers, representatives, employees, agents, contractors, successors or assigns shall be liable for any direct, indirect, incidental, consequential, indirect or costs or damages arising out of any failure to action on or delay in processing any information supplied by a Buddy in relation to the Is This Contract Onerous? Service, nor shall they be liable for any advice given. 

Thank you for taking the time to read and understand our terms and conditions of business.

** Subject to our terms and conditions.

 

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